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DENVER (KMGH) — A ancestor who bought traveler’s allowance for his babe aggressive blight said he was denied a affirmation because of medical reasons.
The admission was for a surgical appointment in New Orleans.
Karl Rydjord bought the tickets with United Airlines, but because of his babe Kandice’s condition, he absitively to acquirement traveler’s allowance through AIG Biking Guard.
“The admission was a aggregate of adulatory the end of chemo treatments she had been activity through,” Rydjord said. “And again additionally go bottomward for a surgical appointment at the Center for Breast Blight Surgery.”
On top of cancer, Rydjord said his babe was diagnosed with a aqueous ache authoritative her decumbent to infections.
“My babe got an infection – a appealing austere infection acute antibiotics, so she was clumsy to biking due to the infection,” Rydjord said.
Rydjord exchanged emails with AIG and fabricated a claim.
On AIG’s website, there is a abandonment for above-mentioned altitude that Rydjord had to ample out.
According to Rydjord, afterwards he abounding out all the paperwork and afterwards the adjuster had aggregate they bare to accomplish a decision, he was denied.
“A lot of it I anticipate was confusion,” Rydjord said. “The adjuster wants a doctor to ample out paperwork and say my babe wasn’t able to biking at the time of cancelation. But additionally appetite the doctor to say ‘yes, she was able to travel’ back I purchased the tickets. So they accelerate a anatomy to the doctor aloof adage ‘was she able to travel?’ and of advance the doctor checks ‘no’ at the time because she wasn’t able to travel. But none of it was austere on whether it was during the acquirement or during the time she bare to leave.”
Rydjord exchanged several emails aggravating to accomplish his case, but ultimately he gave up on AIG.
Denver7 accomplished out apprehensive if AIG would amend its accommodation but accustomed no response.
A ages later, Rydjord collection his babe to New Orleans to get that consultation.
According to Rydjord, United Airlines accustomed him the bulk of money he spent to acquirement the tickets.
However, he said he doesn’t affliction about the money and that he aloof wants to acquaint others that this could appear to them.
“I aloof appetite bodies to apperceive that anybody traveling who has some blazon of medical action or they’re planning to biking to be actual alert back affairs traveler’s insurance,” Rydjord said. “For me and my family, I’ll aloof booty the accident myself and accord anon with the airlines if commodity comes up.”
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