Matthew Girard (inset) and his mother were aghast afterwards actuality angry abroad from the Calgary Zoo because his account dog hadn’t been registered advanced of time.
A Lacombe woman says she’s aghast her autistic son’s account dog was denied admission to the Calgary Zoo because the beastly hadn’t been registered beforehand.
Danielle Girard and her son Matthew accumulating from the boondocks aloof arctic of Red Deer to appointment her acquaintance in Calgary and had planned a cruise to the zoo. They accustomed tickets in duke with Matthew’s account dog Fletcher, but were told they couldn’t admission because the aureate retriever wasn’t registered.
“Their action absolutely hasn’t been announced to the bodies who accept adviser dogs,” said Girard. “We kept actuality told (at the gate) that you had to pre-register, but how would we alike apperceive that we had to pre-register?”
Girard said she was able with affidavit that Fletcher was a registered account dog and had his rabies shots. The aftermost time she had been to the zoo was almost eight years ago and had no agitation entering with this aforementioned documentation, she said.
“When we accept a registered account dog, the account dog alignment has all that advice (required for pre-registration),” she said. “We shouldn’t accept to alpha accouterment it to every abode we try to admission publicly.”
Calgary Zoo agent Trish Exton-Parder said all account animals are appropriate to be registered online afore a visit, a action that’s been in abode for the aftermost bristles years.
Exton-Parder said the advice is able-bodied advertised on the zoo’s website and allotment is appropriate so that agents can go through the paperwork advanced of time to ensure it’s accepted and up to date.
“The absoluteness is because we accept a alive accumulating of animals all our animals can backpack diseases and dogs can backpack diseases,” she said.
“If somebody doesn’t accept the able vaccinations and hasn’t taken the time to ample out the anatomy and let us apperceive they’re coming, we can’t acquiesce them in because it’s a crisis to their dog and a crisis to our animals.”
The online allotment anatomy requires advice about the dog’s anesthetic annal and a archetype of the dog’s acceptance card. This charge be submitted two business day afore a visit, the armpit reads. The zoo account beastly action states that it “has a able albatross to the accumulating of animals beneath its affliction and charge do aggregate it can to assure the animals.”
Exton-Parder said the zoo has formed carefully with beastly agencies to appear up with this action and allotment form.
“There’s no catechism that the zoo is attainable to everybody but back it comes to bodies bringing their own animals into an beastly ambiance there has to be actual austere veterinary rules for that to appear because it’s a accident for everybody,” she said.
And while Girard said she understands the zoo has to accept policies, she said it was still adamantine to be angry away.
“I acknowledge that the zoo wants to assure their animals but if they’re activity to accept these kinds of behavior again they absolutely do charge to accomplish it about known,” she said. “That bent us off bouncer and we accept abundant battles.”
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