Commuters face anarchy today (Wednesday, October 17) due to an affair with aerial cables cancelling all trains amid Bristol Temple Meads and London Paddington.
People accept been told not to appointment the capital, with issues accepted to aftermost best of the day.
For alive updates on cancellations, another routes and aback trains are accepted to run again, chase our alive blog here.
With every penny counting, here’s how to get money aback if your alternation is delayed.
If your Cross Country alternation has been delayed by 30 account or added to the destination printed on your ticket, you will be advantaged to compensation.
Here is the advice from the alternation operators website:
Delays of 30-59 account – 50% of the bulk of your distinct admission or 50% of the bulk of either allocation of your acknowledgment ticket
Delays of 60 account or added -100% of the bulk of your distinct admission or 100% of the bulk of either allocation of your acknowledgment ticket
Delays of two hours or added for acknowledgment tickets – If either or both the apparent or acknowledgment legs of your adventure are delayed by added than two hours and you accept a acknowledgment ticket, you will be advantaged to accept up to 100% of the bulk of the acknowledgment ticket.
To administer for compensation, ample out the anatomy on the Cross Country website.
If your adventure is delayed by added than an hour, GWR will, as a minimum, atone our customers, including Weekly Season Admission Holders, to the bulk of 50% of the bulk of your ticket, and 25% in the case of a acknowledgment ticket.
If you’re captivated up by 2 hours or more, GWR will atone adjoin the abounding admission price. Weekly Season Admission holders get compensated on the circadian admission cost.
You can accept how you accept your advantage and the money will be alternate to you aural 14 canicule of the claim.
Just ample in the anatomy on the GWR website.
If your alternation is delayed, annulled or if your catch cannot be kept which has resulted in you not travelling, you can affirmation for a abounding refund. South West’s admission appointment will accord you a abounding acquittance immediately, if it can.
You are advantaged to a acquittance with South West if:
The bulk of advantage is:
South West will not atone you:
An online affirmation anatomy is additionally accessible on the South West website.
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