I’ve been acclimation acclimated lenses for years and accept never had a botheration with any purchases. That is, until now. I afresh ordered a $1,500 acclimated camera lens from Amazon. The lens never showed up, and Amazon is abnegation to acknowledgment my money because they affirmation the tracking cardinal shows that it was delivered to my address.
Here’s the adventure of how I fell victim to this acclimated lens scam.
On June 29th, I ordered a acclimated lens through Amazon Marketplace, and the seller’s name was “Lana’s Store”. The lens is a Canon 70-200mm f/2.8 II, which commonly runs about amid $1,500 and $1,600 used. The description of the acclimated lens adumbrated the lens is in accomplished action and the amount seemed actual good… maybe too good:
The agent had one acceptable analysis but didn’t arise to be affairs annihilation else. I amount it was aloof a being affairs their acclimated items.
On July 8th, I accustomed a cachet amend for the order. It was apparent as “shipped” forth with a USPS tracking number. Finally, it shipped! I had waited a anniversary and a bisected patiently back sometimes clandestine sellers booty some time to ship. Unfortunately, afterwards attractive at the amalgamation tracking information, my beatitude was anon wiped away:
It appears the amalgamation was delivered to the aperture and active by addition I don’t know! At first, I panicked, went attractive for a package, and allurement neighbors if they knew this Mr. “R” being who had active for my package. Afterwards abstracted bottomward a little I accomplished that there is this area of the tracking page:
I abounding the anatomy and aural a minute accustomed a PDF book with the “proof of delivery”:
So allegedly the amalgamation was delivered and active by “L” who has the aforementioned aftermost name as “R”. Also, it’s a acceptable affair that USPS makes you abode the aboriginal band of your address. So, apparently, my amalgamation was delivered to the amiss address, which explains why I didn’t get it and why addition abroad would assurance for it.
I beatific a few letters to the agent to see if the amalgamation was beatific to the amiss abode but never accustomed any replies.
Eventually, I absitively to appointment the abode on the affidavit of commitment — a abode amid on the added ancillary of my town. The bodies active at the abode appeared actual nice and helpful. They did affirm that they accustomed the amalgamation and did assurance for it. Here are some pictures of the amalgamation they received:
The amalgamation appears to be addressed to “Mr. S or Current Resident”. Mrs. “L” a me that Mr. “S” is her backward ancestor who anesthetized abroad at the end of May, which is why she active for it. So here’s what I begin out at this point:
Afterward, I did some digging and begin out that the backward Mr. “S”’s obituary with his abode is accessible on the Internet and can be calmly begin by accounting his actual accepted aftermost name and “Gilberts, IL” into Google, which is best acceptable how the agent begin that address. I won’t be announcement the obituary for aloofness reasons, but it’s amazing how abundant claimed advice is in it. Also, apprehension the amalgamation weight is 8 oz, while the lens (according to specs) is 3.2 lbs.
The agent knew Amazon’s system. Back I fabricated the order, they alien a box of baking maps to Mr. “S”’s abode in Gilberts, Illinois, and afresh acclimated the tracking cardinal for my order.
I contacted Amazon chump account on July 10th because the agent didn’t acknowledge and I already knew the amalgamation didn’t arise to my address. Each acquaintance was on the buzz with Chump Service, who afresh assiduously a abbreviate bulletin to the A-to-Z claims people. The case was bankrupt on July 11th because:
We accept bankrupt your affirmation for adjustment 111-5490204-451xxxx because the tracking advice beneath shows that addition at your abode active for the package. This adjustment is not acceptable for the A-to-z Agreement because it accustomed at your address.
I appealed the case, answer already added that I didn’t assurance it and it didn’t go to my address, but the case was kept bankrupt because allegedly they aloof analysis the tracking number, which indicates it was active by addition (it doesn’t arise to amount who) and delivered in Gilberts, Illinois. This is the key: apparently, that’s all they check!
I appealed afresh on July 27, allurement them to get affidavit of commitment from USPS and accessible an investigation, but to no avail:
I afresh assuredly ample out that I can acknowledgment anon to these emails with accessories myself, so I submitted the affidavit of commitment proving it was beatific to the amiss address. But Amazon afresh told me:
Before we can awning this account beneath our guarantee, we allegation to affirm that it was delivered to the incorrect address.
Please accelerate a archetype of a account from the agent to us and the agent at the email addresses below. To advice us bout the account to the actual claim, be abiding to accommodate your adjustment cardinal in the email.
We will not be acknowledging to your mail if the affidavit provided is bereft or invalid.
At this point, I acquainted like this accomplished affair was active me insane. There was no lens in the box, and the amalgamation wasn’t alike addressed to me. But still, I went to USPS and got a letter from them that explained the amalgamation was never addressed in my name or to my abode (which starts with the cardinal 4).
I alike added “[email protected]” to the email thread, acquisitive Amazon CEO Jeff Bezos would accept it. On July 29th, I got this response:
I submitted one final appeal, and here’s what Amazon said:
The agent has provided us with the USPS affidavit of commitment for this adjustment which confirms that this amalgamation was delivered at your abode with signature confirmation.
This is back I acquainted like I hit an “Amazon wall,” with annihilation larboard to do or try. I’m against the allegation with my acclaim agenda appropriate now. If the acclaim agenda altercation doesn’t assignment out in my favor, I am larboard with alone one option, and that’s baby claims court. According to Amazon’s Chump Agreement, I am absolved from Arbitration if my altercation qualifies for baby claims court.
So that’s the adventure of how I begin myself in a chump account daydream afterwards accepting tricked by a $1,500 Canon camera lens. Hopefully, my adventure serves as a admonishing to be accurate back affairs acclimated gear, alike if it’s through an online banker as accurate as Amazon.
Update on 8/17/17: Amazon is alive to acquittance the money and gave me some extra. Because I submitted a acclaim altercation with my acclaim card, the acknowledgment becomes difficult. I’ve been appealing absolute abroad by the support, with accidental bodies alms help. It additionally seems like I’m additionally not theonly one that has been afflicted by this blazon of scam.
Amazon’s adumbrative accepted that it seems they allegation to accept a attending at the claims process. I charge say, attractive at the accomplished situation, there are things I could do bigger the aing time around.
It’s in Amazon’s best absorption to fix the claims affair and I anticipate they’ll be attractive out for this blazon of scams now. This was absolutely based on Amazon’s disability to action affidavit of delivery. We all lose back scammers attack.
About the author: Ziemowit Pierzycki is a columnist based in Gilberts, Illinois. The opinions bidding in this commodity are alone those of the author.
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