Congressman Drew Ferguson (R-Ga.) on Oct. 19 appear an activity plan to abode advancing problems at the Peachtree Burghal Column Office. The Congressman’s agents has been affair with bounded and federal admiral to adjust these issues back March of this year.
The plan will actual advancing complaints lodged by association including:
• Poor ability conditions,
• Poor chump account at the Peachtree Burghal Column Office, and
• Systemic problems with mail commitment including mail not actuality delivered by 6 p.m.; wrongfully notated attempted deliveries; tracking arrangement errors (packages not at the actual postal facility); absent bales or certified mail; break candy mail holds; and bales actuality larboard in places that resulted in damage.
“We accept heard complaints from a cardinal of capacity about the Peachtree Burghal Column Office,” said Ferguson. “It is unacceptable that these problems accept persisted for so long, and I am beholden for the contempo measures of my staff, bounded leaders, and U.S. Postal Commune Managers accept taken to actual these issues for residents.”
Peachtree Burghal Clerk Betsy Tyler had the afterward suggestions for those experiencing problems at the column office:
1) Address the affair to the Peachtree Burghal Column Appointment at (770-486-6802)
2) Allow the column appointment 24 hours to dness the issue
3) For issues not bound in 24 hours, book an official complaint online at https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs and accommodate the detail requested. This is a civic complaint anatomy and ensures tracking of changing complaints on a bounded level.
4) Email Congressman Ferguson’s appointment via https://ferguson.house.gov/contact/email (please baddest “Post Office” as the accountable and agenda that this is an “Official Complaint,” accommodate details, and let them apperceive if the affair has been appear to www.USPS.com and whether it has been bound or still pending).
Ferguson’s comments followed affairs amid burghal and column appointment officials.
In adjustment to actual these issues:
•The Atlanta Commune Manager for the U.S. Postal Account accustomed added allotment for bare aliment to the Peachtree Burghal Column Appointment and the Fayetteville Column Appointment Annex.
•A affection affirmation affairs has been instituted to ensure the column appointment is accouterment affection chump account and mail delivery. This includes added nightly checks to ensure all mail has been delivered.
•Since July, all mail commitment routes in Peachtree Burghal accept been re-verified, GPS tracking has been implemented on postal letter carriers and all postal advisers accept accustomed added training.
Ferguson asked bounded association to abide to address issues and complaints through official channels. The commune appointment will abide to advice consolidate advancing apropos with ambiguous chump account at the Peachtree Burghal Column Office.
All advancing chump account apropos should be appear online via the US Postal Account Personnel Chump Complaint portal. To address a botheration in your area, please:
1) Go to usps.com/help/contact-us.htm
2) Baddest accelerate email.
3) Accept the class that fits the affair you are experiencing. If you accept a amalgamation commitment affair amuse baddest “Where is my Package” and ascribe the tracking number. For accepted mail commitment issues amuse accept a class beneath “Where Is My Mail.” For issues with a specific agent amuse accept a class beneath “Personnel.” For issues with the Postal facility, baddest a class beneath “Postal Facility.”
Residents should additionally feel chargeless to acquaintance the Congressman’s commune agents at 770-683-2033 with added concerns.
For accepted concerns, complaints and compliments, barter may acquaintance the Postal Account anon at 800-ASK-USPS (800-275-8777). Barter who accept they’re victims of mail annexation should alarm the Postal Inspection Account at 877-876-2455 or book an online mail annexation address at https://postalinspectors.uspis.gov/.
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